Refund and Returns Policy
Last Updated: October 21, 2026
At JIAJING CHOICE, we want you to feel confident when shopping for jewelry and accessories with us. If you are not completely satisfied with your purchase, we are here to help.
This Refund and Returns Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through https://jiajingchoice.com/.
Please read this policy carefully before submitting a return request.
1. Return Eligibility
We accept eligible return requests submitted within 30 days of delivery, subject to the conditions outlined below and any mandatory consumer rights applicable to your purchase.
To qualify for a return, items should generally meet the following requirements:
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The item is unused, unworn, and in its original condition.
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The item is returned with its original packaging, tags, accessories, and any included documentation, where applicable.
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The item has not been damaged through misuse, improper handling, or unauthorized modification.
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Proof of purchase, such as an order confirmation or order number, is provided.
For hygiene and product-safety reasons, certain items may be subject to additional return restrictions where permitted by applicable law. Any such restrictions will be disclosed as required by law and will not override mandatory consumer rights.
Please contact us before sending any item back. Unauthorized returns may experience processing delays.
2. Items That May Not Be Eligible for Return
Unless otherwise required by applicable law, the following items may not qualify for a voluntary return:
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Items that have been worn, used, altered, or damaged after delivery for reasons not attributable to us.
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Items returned without their original components where those components are necessary to assess the return.
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Personalized or custom-made products, where applicable and where exclusion is legally permitted.
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Items clearly identified as non-returnable before purchase, where such restrictions are permitted by law.
These exclusions do not apply where an item is defective, damaged on arrival, incorrectly supplied, or otherwise covered by mandatory consumer protection rights.
3. Damaged, Defective, or Incorrect Items
We want every order to arrive in the condition described on our website.
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.
To help us investigate and resolve the issue, please provide:
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Your order number.
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A brief description of the problem.
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Clear photographs of the item and its packaging, where appropriate.
After reviewing your request, we may offer a suitable remedy, such as a replacement, exchange, repair where appropriate, or refund, depending on the circumstances and applicable law.
For verified issues attributable to us, we will explain the available options and any return-shipping arrangements. You will not be required to bear costs that applicable law requires us to cover.
4. How to Request a Return
To request a return, please follow these steps:
Step 1: Contact Our Customer Service Team
Email us at 2896758503@qq.com with the subject line “Return Request” and include your order number and reason for the return.
You may also contact us through WhatsApp, WeChat, or LINE using the details listed in the Contact Us section.
Step 2: Wait for Return Instructions
Our team will review your request and explain whether the item is eligible for return. If approved, we will provide the applicable return instructions and destination.
Please do not send items to an address that has not been confirmed by our customer service team.
Step 3: Prepare Your Return
Pack the item securely to help prevent damage during transportation. Include the relevant order information and any return documentation provided by our team.
Step 4: Ship the Item and Keep Your Tracking Information
If you are responsible for arranging return shipping, please use a suitable shipping service and retain your tracking number and proof of postage.
Once the returned item arrives, we will inspect it where appropriate and notify you of the outcome.
5. Refund Policy
Once your return has been received and approved, we will arrange the applicable refund.
Refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by law.
The amount refunded will depend on the circumstances of the return and applicable law.
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Approved returns for a change of mind: The refund will cover the eligible product amount, subject to any lawful deductions disclosed in advance. Original shipping charges and return-shipping costs may be excluded where permitted by law.
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Damaged, defective, or incorrectly supplied items: We will provide the remedy required by applicable law and will not deduct costs that we are legally required to cover.
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Canceled orders: If an order is canceled and a refund is due, we will process the refund in accordance with the applicable cancellation terms and legal requirements.
We will notify you when your refund has been initiated. The time it takes for the funds to appear in your account depends on your payment provider, bank, or card issuer.
If you have not received your refund after the timeframe communicated to you, please contact us with your order details.
6. Return Shipping Costs
For eligible change-of-mind returns, customers may be responsible for return-shipping costs, provided this arrangement is disclosed and permitted by applicable law.
For items that are defective, damaged on arrival, incorrectly supplied, or otherwise subject to a remedy for which we must cover return costs, we will provide appropriate instructions for resolving the issue.
Original shipping charges, customs duties, import taxes, and other fees will be handled according to the circumstances of the return, the shipping arrangements, and applicable law.
Please contact us before shipping a return so that we can clarify the applicable costs and procedure.
7. Exchanges
If you would like to exchange an item for another style, size, or product, please contact our customer service team.
Exchanges are subject to product availability and approval under our return procedures.
If the requested replacement is unavailable, we will discuss the available alternatives with you, including a refund where applicable.
For defective or incorrectly supplied items, any exchange or alternative remedy will be handled in accordance with applicable consumer protection laws.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible and provide your order number.
We will try to accommodate cancellation requests before the order has been processed or dispatched, but cancellation cannot be guaranteed once fulfillment has begun.
If an order has already been shipped, you may need to follow the applicable return procedure instead.
Nothing in this section limits any statutory cancellation or withdrawal rights that may apply to your purchase, including mandatory rights available to eligible consumers in certain jurisdictions.
9. Late or Missing Refunds
If you have not received an expected refund, we recommend taking the following steps:
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Check your payment account or card statement.
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Contact your bank or card issuer to ask whether the refund is still being processed.
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If the refund remains outstanding, contact us at 2896758503@qq.com with your order number and relevant refund details.
We will review the transaction and assist you in identifying the status of the refund.
10. International Returns
JIAJING CHOICE serves customers who may be located in different countries. International returns may involve additional shipping arrangements, customs procedures, and processing time.
Before sending an international return, please contact us for the appropriate return instructions.
Where customs documentation is required, please follow the instructions provided by our customer service team and the relevant shipping carrier.
Any customs duties, import taxes, or other charges associated with a return will be handled in accordance with applicable law and the circumstances of the return.
We will not impose return-related charges that are prohibited by applicable consumer protection laws.
11. Statutory Consumer Rights
This policy does not limit or replace any mandatory rights or remedies available under the consumer protection laws applicable to your purchase.
Depending on your location, you may have statutory rights relating to defective goods, products that do not conform to their descriptions, delivery issues, or cancellation of distance purchases.
For example, eligible consumers in certain jurisdictions may have a statutory withdrawal period for online purchases. Exceptions may apply depending on the product and circumstances.
Where this policy provides less protection than mandatory applicable law, the relevant legal requirements will prevail.
12. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our business practices, return procedures, or legal requirements.
The latest version will be published on this page with an updated “Last Updated” date.
Changes will apply subject to applicable law and will not remove rights that have already accrued where doing so is prohibited by law.
13. Contact Us
If you have questions about returns, exchanges, refunds, or order cancellations, please contact our customer service team.
Brand Name: JIAJING CHOICE
Website: https://jiajingchoice.com/
Email: 2896758503@qq.com
WhatsApp: +852 95278460
WeChat: jiajing-jewelry
LINE: jiajing-jewelry
When contacting us, please include your order number and a clear description of your request so that we can assist you more efficiently.
Thank you for shopping with JIAJING CHOICE. We appreciate your trust and the opportunity to serve you.